Support & safety

Last updated 7 September 2026.

Getting help

Email [CONTACT EMAIL]. We answer within two working days, in German or English.

For anything involving someone's safety, put SAFETY in the subject line and we will look at it the same day.

This mailbox is also our single point of contact for users under Art. 12 DSA and for authorities and the European Commission under Art. 11 DSA.

Community rules

The binding version is section 4 of the Terms of Use. In short, do not use Komos to:

Harass, bully, threaten, stalk or intimidate anyone.
Post sexually explicit, violent, hateful or otherwise objectionable content — in a plan, a chat, a photo, or a profile.
Pretend to be someone else, or use a photo that isn't of you.
Advertise, spam, solicit, or run a scam.
Post plans that are illegal, or that exist to put someone in danger.
Use the app if you are under 18.

Reporting content (Art. 16 DSA)

Every piece of content in Komos can be reported from where you're standing, in two taps:

A person — the … menu on their profile.
A plan — the … menu on the plan's card, or on the plan's own screen.
A message — press and hold it in the chat.

You pick a reason: harassment or bullying, spam or scam, pretending to be someone else, inappropriate content, "I felt unsafe", or something else.

You do not need an account to report something you believe is illegal — email [CONTACT EMAIL] with a link or a description of where it is, an explanation of why it is illegal, and your name and email (not required for reports concerning offences under Articles 3 to 7 of Directive 2011/93/EU). We will confirm receipt, decide without undue delay, and tell you the outcome and how to challenge it.

What happens then

Every report is reviewed by a person. We use no automated moderation and no algorithmic ranking.
We review and act within 24 hours.
Reports are private. The person reported is never told who reported them, or that a report exists.
Reporting also offers to block the person at the same time, switched on by default.
If we act against someone's content or account, they get a statement of reasons and can challenge it — Terms, section 6.
Where we become aware of information giving rise to a suspicion that a criminal offence involving a threat to someone's life or safety has taken place or is likely, we inform the competent authorities (Art. 18 DSA).

Blocking

Blocking is one tap from a profile, and it is silent — the person blocked is told nothing and simply stops being able to see you or your plans. You can see and undo your blocks in Settings → Blocked accounts.

How the app limits who reaches you in the first place

Plans reach you through people: your friends, your circles, friends of friends, an explicit invitation, or a host's deliberate choice to make a plan public. Nothing matches you with strangers algorithmically.
A host approves who joins, unless they've chosen to let people join instantly.
A guest list and a plan's chat are readable only by the people actually on that plan.
Declining someone is invisible to them, so saying no never has to be a confrontation.
You can tell someone outside the app where you're going, before you go.

Your account and your data

You can edit everything on your profile in the app, and delete your account from Settings — immediately, without asking us. What deletion does and does not remove, and every right you have over your data, is in the privacy policy.